Effective date: August 15, 2026
Books and ebooks purchased on Amazon: Amazon handles the order, refund, return, digital-content, and customer-support process.
Physical merchandise purchased through Heather Lauren Books checkout: Heather Lauren Books handles the request for apparel, drinkware, pillows, and other merchandise made to order and fulfilled by Printful.
Books and digital content offered through links on this website are purchased through Amazon. Amazon processes those payments and applies its own return, refund, digital-content, and customer-support rules. Heather Lauren Books cannot access, change, or refund an order completed on Amazon. For help with an Amazon book or ebook purchase, sign in to your Amazon account, open Your Orders, and follow Amazon’s support and refund process.
Physical merchandise purchased through the Heather Lauren Books checkout is made to order and fulfilled by Printful. Please review the product description, size information, selected options, and shipping address carefully before completing your order. Because each item is produced after purchase, we do not offer routine returns or exchanges for a change of mind, an incorrect size selection, or a preferred color change, except where required by applicable law.
If your physical merchandise arrives damaged, defective, materially misprinted, or different from the item you ordered, please contact us within 30 days after delivery. Include your order number, a short description of the issue, and clear photographs of the item and packaging when relevant. We will review the request and, where appropriate, arrange a replacement or issue a refund. A return shipment may not be required for an approved quality claim.
Please contact us as soon as possible if you entered an incorrect shipping address. We cannot guarantee changes after an order enters production or ships. If an item is delayed, lost, returned to sender, or marked delivered but cannot be located, contact us promptly with your order number so we can review the carrier record and available options. Additional shipping charges may apply when an order must be reshipped because the address supplied at checkout was incomplete or incorrect.
When a refund is approved for a physical-merchandise order, it will be returned to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the credit.
For questions about a physical merchandise order, email authorheatherlauren@gmail.com or call 830-385-2295. Please include your order number so we can help you promptly.
Nothing in this policy limits any non-waivable consumer rights available under applicable law.
